Warranty Claim Analyst
Dana Incorporated
full-time
Posted on:
Location Type: Office
Location: Reggio Emilia • 🇮🇹 Italy
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage transactional work by assessing and verifying administrative and technical information received from Customers/Service Centers to properly settle warranty claims ensuring conformance with Corporate policies and procedures
- Assist in establishing proper operating procedures and preventive maintenance programs for Service Centers and Customers
- Perform assessment at Service Center’s site to verify if Dana requirements are applied as per OH Dana Guidelines for Service Centers
- Complete off-site part/warranty claims reviews as required. Assist with returned material investigation as needed
- Support PSS Manager in managing field campaigns at any region or site including preparing documentation (A3 technical info) to get financial approval from Management as needed
- Support Quality Manager, as required, on managing DOA at customer site
- Immediately notify PSS Manager of any customer issues or changes in claim trends to initiate appropriate corrective action investigation
- Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures
- Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures
Requirements
- High school - Minimum Technical degree/diploma in industrial, business disciplines
- University bachelor’s degree is a plus
- 3 - 5 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere
- Automotive business is preferred
- Experience with off highway products/components is preferred
- Foreign languages (English is mandatory)
- Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.)
- RED X knowledge is a plus
- Strong computer skills (MSO & Internet)
- Other languages are a plus
- Strong verbal and written communication skills (Face to face, Phone & e-mail)
- Must be self-starter and able to work towards department goals with minimal supervision
- Teamwork; able to work with people around even if not part of the usual/direct group of colleagues
- Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between
- Flexible schedule. Must be able to travel and work extra hours where necessary
- High analytical and problem-solving skills.
Benefits
- Health and Safety procedures
- Environmental procedures
- Quality System Procedures
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
warranty processesfailure modes analysis8D disciplineRED Xtechnical information assessmentpreventive maintenance programsquality system procedureshealth and safety proceduresenvironmental proceduresindustrial manufacturing processes
Soft skills
strong verbal communicationstrong written communicationself-starterteamworktime managementanalytical skillsproblem-solving skillsflexibilityability to work independentlyability to handle unexpected occurrences
Certifications
technical degree/diplomabachelor's degree