Administration

• - Lead the expansion and optimization of our Zendesk instance across multiple departments.
• - Design end-to-end workflows, ticket structures, routing rules, and permission models.
• - Build and refine advanced automations, triggers, macros, SLAs, groups, and dashboards.
• - Develop and maintain reporting and analytics using Zendesk Explore or similar tools.
• - Analyze operational requirements and translate them into scalable, efficient Zendesk configurations.
• - Ensure data consistency, governance, and alignment across the entire platform.
• - Troubleshoot issues, ensure system health, and drive continuous platform improvements.
• - Collaborate with leadership and department heads to identify automation and optimization opportunities.

Zendesk Administrator, English Required

Workday Adaptive Administrator

Card Disputes Administrator – Remote, LATAM