• Proven experience in developing requirements for Microsoft Dynamics 365 Customer Service applications.
• Advanced knowledge of MS Dynamics 365 applications.
• Demonstrate ability to analyse and understand business problems.
• Proven experience in data modelling and process design.
• Produce high-quality technical documentation.
• Ability to work with business stakeholders to gather requirements and drive project delivery.

Requirements

Proven experience in developing requirements for Microsoft Dynamics 365 Customer Service applications.
Advanced knowledge of MS Dynamics 365 applications.
Demonstrate ability to analyse and understand business problems (past experience in the finance industry desirable).
Proven experience in data modelling and process design.
Strong interpersonal, communication and people skills with internal and external stakeholders.
Ability to effectively present complex information to different target audiences both verbally and in writing.
Ability to resolve client and stakeholder related queries with exceptional analytical and problem-solving skills.
Ability to support team members to evaluate and propose technical alternatives for resolving business and technology issues.
Ability to work independently with limited supervision and be accountable for outcomes.
Relevant tertiary qualification and Microsoft Dynamics 365 certification are highly desirable.
Experience working in AGILE environments.
Demonstrated ability to apply development, deployment and testing best practices.
Relevant tertiary qualification in information technology or engineering.
Strong interpersonal, communication and people skills with stakeholders.
Ability to work independently with limited supervision and be accountable for outcomes.
Technical Experience required: Experience with Microsoft Dynamics 365 platform.
Experience with Microsoft Dynamics 365 solution design.
Demonstrated experience with Microsoft Dynamics 365 delivery including assisting in training and UAT.
Experience working in AGILE environments.

🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.

Hard Skills

Microsoft Dynamics 365 Customer Service
data modelling
process design
technical documentation
solution design
development best practices
deployment best practices
testing best practices
AGILE methodologies

Soft Skills

analytical skills
problem-solving skills
interpersonal skills
communication skills
presentation skills
stakeholder management
independence
accountability

Certifications & Qualifications

Microsoft Dynamics 365 certification
tertiary qualification in information technology
tertiary qualification in engineering

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