IT Support

• Provide Tier II/III technical support for Windows and macOS systems.
• Manage endpoints with Kandji and Intune, including security baselines, policies, patching, and compliance.
• Administer Microsoft 365/O365 (Exchange Online, Teams, SharePoint, OneDrive).
• Handle tickets and escalations through FreshService, ensuring quality resolution.
• Manage employee onboarding and offboarding, including account and device provisioning.
• Troubleshoot Meraki networking issues, including switches, firewalls, and wireless.
• Support Okta and Entra ID for identity, account management, MFA, and SSO.
• Perform device patching and updates across managed environments.
• Collaborate with Tier I staff and escalate complex issues to engineering or infrastructure teams as needed.
• Provide support for conference room AV systems, Zoom/Teams meeting setups, and executive presentations.
• Assist in endpoint hardening and security initiatives.
• Document troubleshooting steps and contribute to IT knowledge base.

IT Helpdesk Specialist

Clinical Experience & Audit Manager

AVP, Audit Manager – Technology

Internal Audit Manager – Regulatory Compliance

Lead Enterprise Architect – EA Practices