Manager

• Lead a 24/5 transportation team including dispatchers, drivers, warehouse, and administrative staff.
• Hire, train, certify, and develop direct reports; conduct annual driver certifications and periodic meetings.
• Ensure all staff have necessary tools and resources to perform their roles effectively.
• Collaborate with Shop Steward on union contract matters.
• Monitor and maintain fleet utilization, out-of-service reports, and preventative maintenance schedules.
• Ensure compliance with DOT regulations and internal safety standards.
• Create and optimize routing manifests to meet customer delivery commitments.
• Review and resolve issues related to lost shipments, missed deliveries, and time commitments.
• Track and manage transportation KPIs including cost, safety, and service metrics.
• Develop and implement lean process improvements to reduce variable costs.
• Maintain weekly driver hours and facilitate open communication.
• Develop and lead driver training programs and yearly recertifications.
• Implement measurable training procedures and maintain SOPs for all transportation roles.
• Partner with Sales to meet delivery requirements and resolve issues.
• Build cross-functional relationships to enhance customer service and reduce costs.
• Participate in monthly ride-along with drivers.

Manager, Fleet Management

Assistant General Manager, Chick fil A, Starbucks, Panda Express

Assistant General Manager