Deputy VP, Luxury Retail
CXG
full-time
Posted on:
Location Type: Hybrid
Location: Paris • 🇫🇷 France
Visit company websiteJob Level
Lead
About the role
- Lead your team towards excellence with energy, clarity, and empathy.
- Develop the Customer Success team competencies and promote a consultative, solution-oriented mindset.
- Ensure effective resource allocation and team alignment with business priorities.
- Foster a positive, inclusive, and performance-driven culture across Customer Success.
- Animate the overall EU team routines: meetings, working sessions, seminars and performance management according to established practices.
- Drive the group’s strategic transformation and innovation adoption
- Implement the EU strategy in line with CXG’s long-term vision and the unique characteristics of the Parisian team.
- Represent CXG in Europe with a strong client-oriented mindset.
- Oversee project execution, ensuring timely and high-quality delivery for EU led projects across all our areas of expertise: measurement, academy, consulting and customer insights.
- Guide the team in designing impactful client solutions, leveraging CXG’s full range of solutions and methodologies.
- Support and challenge clients with strategic insights and added value.
- Promote CXG’s thought leadership and visibility through your network.
- Deliver impactful presentations and ensure your team does the same
- International coordination : provide clarity and guidance across all CXG stakeholders for international partnerships to ensure that we deliver elevated value across the globe.
Requirements
- Master’s degree or higher in Luxury Management, Business Administration, or a related field.
- Minimum 12 years of experience in retail, consulting, training, marketing, or sales within the luxury industry or in a B2B client-facing role.
- Deep understanding of trends and dynamics in the premium and luxury market.
- Strong knowledge of the luxury market and luxury client expectations.
- Proven success in team management, strategic planning, and execution.
- Solid financial and strategic acumen.
- Fluent in French (native level) and English.
- Effective and polished presentation abilities, with a persuasive, diplomatic, and engaging communication style.
- Strong consulting mindset with strategic thinking and analytical problem-solving capabilities.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic planningproject executionteam managementfinancial acumenanalytical problem-solvingpresentation skillsconsulting methodologiescustomer insightssolution-oriented mindsetresource allocation
Soft skills
leadershipcommunicationempathypersuasivenessdiplomacyengagementteam alignmentcultural inclusivityclient-oriented mindsetstrategic thinking
Certifications
Master’s degree in Luxury ManagementMaster’s degree in Business Administration