Call Center Analyst
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $43,888 - $93,574 per year
Job Level
Junior
Tech Stack
SQL
About the role
- Ability to communicate clearly and professionally with stores, Distribution Centers, and field leadership.
- Proficiency in Microsoft Outlook, Excel, Access, and mainframe systems.
- Analyze Call Trends and Identify Systemic Issues - 30%
- Drive Process Improvement Initiatives - 30%
- Managing a work queue and closing claims - 20%
- Taking calls - 10%
- Create correspondence to Distribution Centers and assorted departments across multiple CVS Health corporate teams - 10%
Requirements
- Minimum 1 year of experience working in a call center environment
- Minimum 1 year of technical or analytical experience utilizing tools such as Excel, SQL, ThoughtSpot, or Snowflake.
- Strong organizational skills to manage a personal work queue and meet productivity metrics.
- Ability to perform additional tasks as directed by supervisor or manager.
- Familiarity with supply chain operations or logistics workflows.
- Prior experience in a customer service or call center environment.
- Demonstrated ability to identify process improvement opportunities.
- Strong problem-solving skills and comfort working in a cross-functional team.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
- Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Microsoft ExcelMicrosoft OutlookMicrosoft AccessSQLThoughtSpotSnowflakecall center experienceanalytical skillsprocess improvementproblem-solving
Soft skills
communicationorganizational skillsteamworkadaptabilitycustomer serviceattention to detailtime managementinitiativeprofessionalismcross-functional collaboration