DevOps Engineer

• Lead a global team of technical professionals, providing guidance, mentorship, and support to ensure their success and professional growth
• Align SRE strategies with enterprise goals, delivering resilient technology that enables world-class customer and patient experiences
• Execute on a multi-year roadmap for observability, automation, and reliability improvements across distributed store environments
• Define and implement standardization and process improvements across the SRE organization
• Define and maintain Service Level Indicators (SLIs), Service Level Objectives (SLOs), and business KPIs to measure and enhance system reliability for critical store applications
• Build and optimize dashboards, visualizations, and alerting systems to enable real-time insights and rapid incident response for edge nodes and remote facilities
• Provide weekly and monthly reporting on KPIs and other operational-based metrics to cross-functional teams and senior leadership
• Develop and implement strategic communication plans to support organizational goals, ensuring alignment with business objectives and stakeholder needs
• Reduce operational costs and increase efficiency through automation and platform engineering to reduce toil and enable self-healing capabilities across thousands of locations
• Lead major incident management, ensuring rapid detection, root-cause analysis, and resolution in collaboration with business and technology partners
• Champion modern cloud, edge, and AI-driven monitoring solutions for store technology
• Partner with architects, product engineering, and infrastructure teams to embed reliability practices throughout the software lifecycle
• Represent CVS Health as a thought leader in SRE and operational resilience, both internally and externally
• Mentor the SRE and technical teams on building, scaling, and operating highly available systems
• Foster a culture of ownership, honesty, accountability, and continuous improvement within the organization
• Contribute to long-term planning, technology adoption strategies, and innovation initiatives to drive digital modernization efforts

Lead Director Engineering, SRE – Retail & Pharmacy

Senior Site Reliability Engineer

Site Reliability Engineer

Senior Site Reliability Engineer – Incident Response

Deployment Engineer

Senior Staff Site Reliability Engineer