Case Management Analyst
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Louisiana, Minnesota, Texas, Vermont • 🇺🇸 United States
Visit company websiteSalary
💰 $21 - $37 per hour
Job Level
JuniorMid-Level
About the role
- Utilizes critical thinking and judgment to collaborate and inform the case management process
- Facilitates appropriate healthcare outcomes for members by providing assistance with appointment scheduling
- Identifies and assists with accessing benefits and education for members through care management tools
- Conducts comprehensive evaluation of referred member's needs/eligibility and recommends an approach to case resolution
- Coordinates and implements assigned care plan activities and monitors care plan progress
- Consults with case managers, supervisors, Medical Directors to overcome barriers to meeting goals
- Identifies and escalates quality of care issues through established channels
- Provides coaching, information, and support to empower the member to make ongoing independent medical and lifestyle choices
- Helps member actively and knowledgeably participate with their provider in healthcare decision-making
Requirements
- 2+ years experience in behavioral health or social services
- Must have the ability to work 8:00a-5:00p in assigned market time zone (Primarily EST/CST)
- 2+ years of experience with Microsoft Office Applications (Word, Excel, Outlook)
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings
- Tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case managementcare managementcomprehensive evaluationappointment schedulingbenefits identificationquality of care assessment
Soft skills
critical thinkingjudgmentcollaborationcoachingcommunicationsupport