IT Managed Services Operations Manager
CVS Health
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, Illinois, Massachusetts, Pennsylvania, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $60,300 - $145,860 per year
Job Level
Mid-LevelSenior
About the role
- Conduct regular audits to ensure vendor adherence to operational standards, processes, and reporting requirements, address any gaps, and recommend mitigation strategies for potential contract-related risks.
- Prepare materials for governance reviews with vendors and participate in regular governance meetings, ensure any issues are addressed effectively, and ensure stakeholder compliance with governance processes.
- Manage change request process ensuring effective and timely completion of changes; monitor vendor allocation consumption and ensure accurate reporting; support preparation of amendments.
- Serve as a liaison between Aetna Technology and vendor Managed Services resources. Respond to internal inquiries and help resolve service-related issues.
- Maintain an organized and centralized repository of governance records ensuring accuracy and accessibility.
- Identify opportunities to streamline contract management governance and operational workflows. Collaborate with vendors to enhance scope estimation processes.
- Manage Network and Email Groups; ensure compliance with security and governance standards and support optimal vendor resource alignment.
Requirements
- 5+ years of production support experience or related support role in technology preferably for a major Healthcare company.
- 3+ years of experience in contract administration or related role.
- 3+ years of data analysis and reporting using tools like QuickBase, Excel, and PowerPoint.
- Able to manage sensitive information with discretion.
- 2+ years experience validating compliance with contract terms and operational processes.
- 2+ years experience with process auditing, documentation, and coordination.
- 5+ years experience and proficiency with Microsoft Office Suite and SharePoint.
Benefits
- Affordable medical plan options
- 401(k) plan (including matching company contributions)
- Employee stock purchase plan
- No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
- Confidential counseling and financial coaching
- Paid time off
- Flexible work schedules
- Family leave
- Dependent care resources
- Colleague assistance programs
- Tuition assistance
- Retiree medical access
- Many other benefits depending on eligibility.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisreportingcontract administrationprocess auditingdocumentationcoordinationvendor managementchange managementrisk mitigationscope estimation
Soft skills
discretioncommunicationcollaborationproblem-solvingorganizational skills