Shared Services Contact Center Specialist, Weekends, 1pm-11pm EST
Curana Health
part-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Handle calls, chats, emails, and faxes from providers
- Offer clear guidance and resolve questions involving authorizations, claims, and general provider services
- Document each interaction and research issues when needed
- Ensure every provider receives a smooth and supportive experience
- Address claims and payment questions, Explanation of Benefits inquiries, enrollment and credentialing status updates, eligibility and benefits verification, network participation questions, provider portal troubleshooting, and documenting all interactions to ensure accuracy and compliance
Requirements
- High school diploma or equivalent
- 2+ years of experience in a healthcare contact center or customer service environment
- Knowledge of Medicare claims, Managed Care, Medicare Advantage, or Medicaid preferred
- Strong communication skills and a calm, supportive approach
- Ability to navigate multiple systems with accuracy
- Excellent organization, follow-through, and time management
- Ability to work independently with limited supervision during weekend hours
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Medicare claimsManaged CareMedicare AdvantageMedicaideligibility verificationbenefits verificationprovider portal troubleshooting
Soft skills
communication skillscalm approachorganizational skillstime managementindependencesupportive experience
Certifications
high school diploma or equivalent