Engine Field Service Technician – Level II
Cummins Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Bangalore • 🇮🇳 India
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Diagnoses and completes less complex repairs to engines at the customer’s site.
- Engages customers in a courteous and professional manner.
- Anticipates and ensures prompt and efficient attention to customer needs.
- Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
- Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
- Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
- Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Identifies additional service opportunities with customer.
- Completes training in line with skill and business requirements.
- Maintains service vehicle and tools for cleanliness and proper operation.
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Requirements
- Basic to intermediate field service experience with engine products.
- Proficiency in troubleshooting engines and aftertreatment systems at vehicle level.
- Hands-on experience with electronic service tools like INSITE.
- Ability to analyze failures in turbochargers, dosing systems, and fuel systems.
- Experience in handling warranty cases and managing warranty disposition.
- Ability to organize and conduct technical training for OEMs and service centers.
- Familiarity with gensets, construction equipment, and on-vehicle diagnostics.
- Experience in conducting service audits and ensuring corrective actions.
- Skilled in maintaining service databases and generating service support reports.
- Vocational Diploma in Mechanical/Automotive Engineering or related technical field. (Minimum 3 Years experience)
Benefits
- Health and Safety Fundamentals - Champions and models proactive health and safety behaviors by identifying, reporting and participating in actions to improve health and safety in order to build an interdependent culture and contribute to an injury-free workplace.
- Apprentice Trained Engine Technician (Preferred)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingpreventative maintenanceengine repairsaftertreatment systemsanalyzing failureswarranty managementtechnical trainingservice auditsservice databasesservice support reports
Soft skills
customer engagementcourteous communicationproblem-solvingattention to detailorganizational skillsteam collaborationadaptabilityprofessionalismtime managementreporting
Certifications
Vocational Diploma in Mechanical EngineeringVocational Diploma in Automotive Engineering