Manager

• Oversee follow-up activities to ensure that follow-up of cases is done in accordance with the procedural documents.
• Oversee the assessment and the handling of literature articles identified by the Global Literature Office and local literature articles identified by the Safety Officers.
• Serve as case processing Subject Matter Expert (SME) for the input into procedural documents for case processing-related processes (e.g. SOPs, GDLs, work instructions); SME for incorporating process changes into the training material for case processing and for reviewing it for accuracy.
• Collaborate with GSPV and external stakeholders to improve/ optimize case management processes including the development of SOPs and WIs in collaboration with other functions.
• Maintain the tracking tool where new process decisions are tracked and ensuring that users are informed.
• Supporting the investigation / assessment of ICSR compliance activities where required Reg Intelligence (RING) assessment to decide on relevant updates or the impact on case processing due to regulatory updates.
• Audit and inspection readiness including corrective & preventive action (CAPA) management.
• SME for the initiatives or projects in the context of case processing.

Senior Case Processing Oversight Manager

District Manager

Quantitative Analytics and Model Group Manager

Manager – Epic Revenue Cycle Consulting

Services Manager

Senior Manager, Clinical Trial Learning – Training