Blockchain Security AI Application Support Engineer

Crypto.com

. Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.

Posted 5/7/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

GoJavaScriptNode.jsPythonRustWeb3

About the role

Key responsibilities & impact

Guardian of Uptime: Take primary responsibility for ensuring the stability and availability of our production applications and blockchain infrastructure.
Environment Management: Oversee pre-production and staging environments to ensure seamless delivery.
Incident & Problem Management: Lead the triage of application alerts, conduct deep-dive root cause analysis (RCA), and manage post-resolution follow-ups to ensure issues never resurface.
Disaster Recovery: Coordinate DR testing, audits, and continuous improvement of monitoring tools and processes.
Support Transformation: Apply hands-on AI experience to build tools and agents that automate repetitive support tasks, triage, and reporting.
Proactively keeping abreast with updates on supported blockchains and DApps and demonstrating a sharp ability to technically deconstruct new blockchains or DApps as required to evaluate their impact of supportability on our product.

Requirements

What you’ll need

"Support Nature" mentality with an innate drive to investigate the deep root cause of issues and a perfectionist’s streak regarding system stability.
Past job experiences in supporting applications.
Hands-on experience in using AI/LLMs to automate workflows, or infrastructure monitoring.
Blockchain/Web3 technical depth with hands-on experience writing/deploying DApps in Solana or EVM. Practical experience with staking across blockchains.
Strong communication to bridge between end-users and the engineering team such as ability to distill complex application/blockchain/DApps issues into clear, empathetic updates for users, while simultaneously delivering root-cause data to engineers to expedite fixes.
Degree in Computer Science or Engineering or Information Technology or similar discipline.
Knowledge in programming languages such as Rust or Python or Node.js or Golang.

Benefits

Comp & perks

Competitive salary
Medical insurance package with extended coverage to dependents
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto.com visa card provided upon joining

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Hard Skills & Tools

AILLMsblockchainDAppsSolanaEVMRustPythonNode.jsGolang

Soft Skills

communicationproblem-solvinginvestigative mindsetattention to detailempathycollaborationroot cause analysissupport mentalityadaptabilitytechnical deconstruction