Customer Support

• Model high standards of delivering and promoting excellent customer service.
• Provide resolution on escalated customer inquiries.
• Demonstrate effective coaching and development of front-line representatives specific to quality, efficiency, culture, and communication skills.
• Evaluate monthly and annual performance.
• Champion change management and successfully support your team through ongoing evolution within the department and the company.
• Leverage reporting and dashboards to proactively identify trends and create/implement relevant action plans to drive results.
• Influence strategic improvement initiatives in support of customer experience
• Participate and/or lead departmental projects for product launches, workflow improvements, and technology enhancements.
• Host virtual engagement activities and events at the team and department level.
• Conduct interviews and hiring for Customer Service Representative and Team Lead roles.
• Partner cross-departmentally with other leaders on ad hoc projects, complex customer situations, and process improvements.

Customer Service Manager

Customer Care Representative

Coordinator, Customer Services Training

Field Customer Care Specialist

Field Customer Care Specialist