Support Engineer

• Manage queue & tickets in a timely manner, bringing product/domain knowledge for faster resolution
• Manage urgent customer issues within work hours, as part of our PagerDuty rotation
• Assist teammates with troubleshooting, serving as a mentor to junior team members
• Developing new troubleshooting techniques & processes
• Contribute to our internal docs and our customer-facing knowledge base
• Work cross-functionally to diagnose/debug operations-related problems for existing customers
• Escalate to and resolve issues with the Tier 3, Product, and Engineering teams
• Assist support leadership in improving the speed and efficacy of our customer operations

Technical Support Engineer – LogScale

HIL Validation Engineer – Technical Analyst

Technical Support Engineer

Analista de Suporte - LATAM

Associate Technical Support