Customer Support

• We are seeking a highly skilled, phone-first Triage Technician who can confidently manage fast-paced inbound support calls.
• In this role, you will lead customers—often non-technical users and senior citizens—through initial troubleshooting with exceptional call control, patience, and clarity.
• You will follow established scripts and procedures precisely, maintain customer engagement, and prevent escalations to onsite or local repair shops.
• You will work closely with an assisting technician based in the Philippines, who will handle longer remote repair processes once an online session is established.
• Reliability, punctuality, and strict adherence to company methods are essential.

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