Customer Success Manager

• Managing and maintaining existing customer relations and replying to all income and outcoming enquiries via email, chat and phone.
• Including but not limited to reviewing applications, making lending decisions, verifying customer information, and ensuring information accuracy as well as compliance with relevant regulations.
• Offering additional support for the Debt Collection Team on busy collection days.
• Working with Compliance to ensure that all legal and regulatory requirements are met whilst achieving the set targets.
• Covering for direct team members during their time off.
• Document administration and creating reports for management
• Keeping sensitive information and financial records private and confidential
• Staying up to date with company rules and policies
• Willing to work with and learn from management to properly apply company policy to customer solutions
• Regular meetings with team lead and management to give feedback to help improve customer service culture, response time and tools to improve staff experience

Customer Success Specialist

Customer Success Specialist