Business Operations

• Works with group health insurance brokers and carriers to evaluate new cases while ensuring timely approval and processing of applications
• Evaluates new case and add-on risks, assuring timely and quality underwriting
• Evaluating enrollment materials and detailed medical records to determine underwriting actions
• Enrolling new groups and members on carrier’s online systems
• Reviewing final rates, benefit options, and underwriting requirements
• Contacting agents/brokers when a case has been reviewed to request additional information
• Generating quotes based on actual enrollment to ensure accurate premiums are being sent to the carrier
• Notifying agents/brokers of overdue premium payments and status of cases
• Adhering to Company confidentiality standards of information
• Assists in the processing of broker of record change letters and licensing for agents
• Answers necessary Broker questions

Benefits Processing Associate

Senior Director, Quality Business Process Excellence

Senior Director, Quality Business Process Excellence

Senior Director, Quality Business Process Excellence

Senior Director, Quality Business Process Excellence

Senior Manager, Business Operations and Strategy