Business Operations

• Works with group health insurance brokers and carriers to evaluate new cases while ensuring timely approval and processing of applications
• Evaluates new case and add-on risks, assuring timely and quality underwriting
• Evaluating enrollment materials and detailed medical records to determine underwriting actions
• Enrolling new groups and members on carrier’s online systems
• Reviewing final rates, benefit options, and underwriting requirements
• Contacting agents/brokers when a case has been reviewed to request additional information
• Generating quotes based on actual enrollment to ensure accurate premiums are being sent to the carrier
• Notifying agents/brokers of overdue premium payments and status of cases
• Adhering to Company confidentiality standards of information
• Assists in the processing of broker of record change letters and licensing for agents
• Answers necessary Broker questions

Benefits Processing Associate

Business Operations and Finance Lead – QC Enabling & Analytical Sciences

Associate Director, GDO Business Operations

VP Business Operations – Performance

Senior Director, Quality Business Process Excellence

Senior Director, Quality Business Process Excellence