Systems Engineer

• Act as SME for assigned applications and provide level 3 support
• Analyze business processes and system workflows to identify improvement opportunities
• Collaborating with business leads to gather and document requirements
• Creating and executing test cases for assigned applications
• Submitting support tickets with vendors and tracking through ticket closure
• Develop and maintain windows and web applications, batch programs and data imports/exports using Microsoft technology stack and related technologies
• Write and optimize SQL queries, stored procedures, and functions
• Integrate systems using REST APIs, SSIS, and other middleware tools
• Conduct functional and non-functional testing of business applications
• Define test scenarios and validate system performance and reliability
• Provide ongoing administration and operational support for vendor applications
• Support SDLC processes and implement changes to applications adhering to change management processes
• Maintain system documentation (runbooks, operational guides, architecture diagrams, etc.)
• Set up and maintain applications in test environments and provide testing support
• Support commercial off-the-shelf (COTS) vendor applications, SaaS platforms, and desktop applications
• Liaise with vendors to resolve issues and implement enhancements
• Coordinate small projects across cross-functional teams, manage timelines, and ensure stakeholder alignment
• Track deliverables and facilitate communication across business and technical teams

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