Customer Service Representative – Parent Liaison
Cranial Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $19 per hour
Job Level
JuniorMid-Level
About the role
- Providing outstanding customer service to our families over the phone
- Accurately entering patient registration information and initial appointment scheduling, including identifying potential conflicts or trends for each Clinic schedule
- Coordination of information between referring physicians, insurance companies, and our own treatment clinics
- Review cost share amounts, co-payments and financial responsibility with our families
- Handling variable call-volume on multiple queues, averaging 40 to 70 calls a day
Requirements
- 1 – 2 years’ customer service or related experience
- 1 – 2 years’ experience with computer software
- Exceptional communication including phone etiquette and human relations skills
- Ability to work with people from diverse backgrounds
- Proactive mindset with the ability to absorb new information in a timely manner
- Professional demeanor in both written and spoken communication with families, providers, and coworkers.
- Ability to problem-solve and prioritize daily tasks to manage individual workload.
Benefits
- Medical, Vision, and Dental Insurance
- 401k Retirement Plan
- Flex Spending Plans
- 3.5 Weeks Paid Time Off plus 7 paid Holidays
- Life Insurance
- Short/Long Term Disability Insurance
- $1,000 Sign-On Bonus*
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationphone etiquettehuman relationsproblem-solvingprioritizationprofessional demeanorability to work with diverse backgroundsproactive mindsetability to absorb new information