Digital Sales Representative
SailPoint
Customer Success Representative, m/f/d
Craftnote - Handwerker App
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Make onboarding easy: With webinars and training (remote and on-site), you prepare our customers to use Craftnote optimally.
- Design customer experiences: You analyze what our customers need and develop targeted measures—such as personalized training, helpful content, or optimized processes.
- Relationships that matter: You maintain and develop long-term, trust-based relationships with our customers and become a valued point of contact on equal footing.
- Direct engagement: At trade shows and on-site training sessions you meet our (potential) customers in person and strengthen relationships through open conversations.
- Support with heart: You answer questions by phone, email, or our ticketing system (Zendesk) and assist users with our software.
Requirements
- Experience working in customer service—ideally in onboarding and support
- Technical understanding and experience with systems such as Salesforce and Zendesk
- You understand customers' needs and are communicative and persuasive
- Comfortable working independently
- Proactively contribute to team projects
- Very good German skills and good English skills
Benefits
- Flexible working hours and hybrid work policy (3 office days per week)
- 30 days of vacation
- Permanent contract with an attractive salary
- Subsidy for a BVG company ticket (Berlin public transport) or an Urban Sports Club membership
- Company pension plan
- Great, light-filled office in Berlin-Mitte for our hybrid meetings
- Ergonomic desks and chairs as well as daylight lamps
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceonboardingsupporttechnical understandingcommunicationpersuasion
Soft skills
independenceproactive contributionrelationship buildingtrust-based communication
