CPM International

Customer Service Representative, Spanish, English

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Barcelona • 🇪🇸 Spain

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Salary

💰 €18,624 per year

Job Level

Mid-LevelSenior

About the role

  • Deliver exceptional eCommerce Customer Support: Provide outstanding support via phone, chat, and email.
  • Foster positive customer relationships: Create positive and engaging interactions with customers.
  • Provide expert guidance: Assist and guide customers with all necessary product and service information.
  • Resolve customer issues effectively: Respond empathetically to customer needs and effectively handle complaints and objections.
  • Build strong relationships: Cultivate and maintain positive relationships with customers, colleagues, and clients.
  • Exceed performance expectations: Meet and exceed personal and team performance targets, adhering to quality and compliance standards.
  • Deepen product knowledge: Gain a comprehensive understanding of client activity, campaigns, and product knowledge.
  • Continuous professional development: Actively participate in training and briefing sessions to enhance expertise and knowledge of client and contact centre requirements.

Requirements

  • Fluency in English & Spanish: Fluent in the both languages, both spoken and written.
  • Customer-centric focus: Service-oriented with a strong drive to achieve and exceed customer service targets.
  • Professional demeanour: Calm and composed, able to handle challenging calls professionally.
  • Growth mindset: Open to feedback and eager to continuously improve performance.
  • Organized and efficient: Highly organized with the ability to prioritize workload effectively.
  • Team player: A natural team player who thrives in a supportive and collaborative environment.
  • Passion for customer excellence: Passionate about delivering and receiving exceptional customer service in every interaction.
Benefits
  • Start Date: 17th of November 2025
  • Hours: 39 hours per week
  • Work Schedule: Monday to Friday between 9:00 am & 6:00 pm
  • Salary: €18,624.00 gross per year
  • Performance Bonus: possibility to earn up €300 bonus based on KPIs & performance
  • Work Model: Hybrid (6 days per month at the office)
  • Training: 2 weeks of office-based training from Monday to Friday, from 9:00 am to 6:00 pm
  • Office Location: Barcelona (La Sagrera)
  • Additional Perks:
  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Perks & Discounts: Exclusive offers and rewards.
  • Health Benefits: Discounted health insurance.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer-centric focusprofessional demeanourgrowth mindsetorganizedefficientteam playerpassion for customer excellence