CPM International

Technical Support Advisor

CPM International

full-time

Posted on:

Location Type: Hybrid

Location: Thame • 🇬🇧 United Kingdom

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Salary

💰 £24,500 per year

Job Level

Mid-LevelSenior

About the role

  • Handle Customer Inquiries: Proactively address all customer inquiries, including complex technical issues, with professionalism, empathy, and a focus on exceeding customer expectations.
  • Technical Troubleshooting: Accurately diagnose and resolve technical faults remotely (phone/email) utilizing strong problem-solving and technical skills.
  • Guinness Accreditation: Participate in the Guinness accreditation program to become a certified product and technical expert.
  • Field & Office Collaboration: Collaborate closely with Diageo Engineers in both field and office settings to gain hands-on experience, enhance technical knowledge, and develop a comprehensive understanding of bar and cellar operations.
  • Skill Enhancement: Actively participate in internal and external training sessions to enhance customer service skills, technical knowledge, and industry best practices.
  • Industry Knowledge: Stay abreast of evolving industry trends and technologies to maintain expertise and provide the best possible support.

Requirements

  • Applicants: must be aged 18+
  • Language Skills: Fluency in English (written and spoken).
  • Strong Communication Skills: Confident phone and digital communication, active listening, and the ability to articulate complex information clearly.
  • Customer Focus: A passion for providing exceptional customer service, going the extra mile to resolve issues and exceed expectations.
  • Organisational Skills: Meticulous attention to detail, strong time management, and the ability to prioritise tasks effectively.
  • Technical Proficiency: Basic computer literacy, including proficiency in Microsoft Office Suite. Previous bar experience is a plus.
  • Team Player: A collaborative approach, working effectively with colleagues to achieve shared goals.
  • Problem-Solver: A proactive mindset, identifying and resolving issues efficiently.
  • Previous bar experience: a plus
Benefits
  • Start Date: 4th January 2026
  • Hours: 37.5 hours per week
  • Work Schedule: Monday-Sunday. Rotating shifts to be worked between 8am & 6pm with rotational weekends (lieu days given)
  • Salary: £24,500.00 per year
  • performance Bonus: up to £1000 per year
  • Holidays: Paid Bank Holidays + 1 Extra Day in Lieu
  • Work Model: Hybrid - Office 2 days per week
  • Training: 2 weeks from the office
  • Office Location: Thame
  • Additional Perks:
  • Career Growth: Ongoing training and development.
  • Well-being Support: Confidential counselling and resources.
  • Company Pension: Plan to help you save for retirement.
  • Skill Development: LinkedIn learning and certifications.
  • Referral Program: Bring a friend and get a referral bonus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical troubleshootingproblem-solvingcustomer service skillsbasic computer literacy
Soft skills
professionalismempathystrong communication skillsactive listeningcustomer focusorganisational skillsteam playerproblem-solver
Certifications
Guinness accreditation