Cox Enterprises

Technical Customer Care Specialist

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Kansas, Montana, Pennsylvania, Utah • 🇺🇸 United States

Visit company website
✨ AI Apply
Apply

Salary

💰 $16 - $24 per hour

Job Level

JuniorMid-Level

Tech Stack

Cloud

About the role

  • Provides technical customer support to ensure customer satisfaction with products and services
  • Engages with customers to ensure understanding of product/service capabilities and operations
  • Trains customers in standard operational procedures and provides coaching/expertise to resolve technical and procedural difficulties
  • Liaises with product, service delivery, and other teams to address unanticipated issues and situations
  • Works directly with clients via phone, email, chat, and other electronic methods to resolve application and product issues
  • Responsible for routine customer questions relating to product usage within VinSolutions support
  • Provides support for technical issues relating to the Cox Automotive suite of products
  • Leverages technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Requirements

  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Ability to troubleshoot and document issues related to system performance and functionality
  • Excellent communication skills (Verbal and Written)
  • Strong problem-solving/troubleshooting skills
  • Strong interpersonal skills and attention to detail
  • Ability to accommodate extended hours, flexible work schedule, and work overtime as needed, including weekend hours
  • Ability to work independently as a team to deliver on individual and business goals
  • CRM case logging/Salesforce experience (Preferred)
  • Experience with interaction distribution systems such as Genesys Pure Cloud (Preferred)
  • Automotive industry knowledge (Preferred)
Benefits
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month
  • Seven paid holidays throughout the calendar year
  • Additional paid time off in the form of bereavement leave
  • Time off to vote
  • Jury duty leave
  • Volunteer time off
  • Military leave
  • Parental leave
  • Health care insurance (medical, dental, vision)
  • Retirement planning (401(k))
  • Flexible vacation/wellness days

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
troubleshootingsystem performancesystem functionalityCRM case loggingSalesforceinteraction distribution systemsGenesys Pure Cloud
Soft skills
communication skillsproblem-solvinginterpersonal skillsattention to detailindependent workteam collaboration
Certifications
High School DiplomaGED