The Site Reliability Engineer - Incident Response is a critical enterprise-level role responsible for accelerating incident resolution and enhancing the overall incident management process
This individual partners with engineering teams during active incidents to troubleshoot issues using monitoring and logging tools
Post-incident, delivers executive-level summaries that clearly communicate impact, root cause, and resolution
Plays a key role in analyzing incident response effectiveness and identifying opportunities for systemic improvements
Actively support engineering teams during incidents by helping diagnose and resolve issues quickly
Navigate and analyze data from observability platforms to make informed inferences about root causes
Analyze the effectiveness of incident response to identify systemic reliability gaps
Standardize incident response workflows (incident roles, comms, escalation paths)
Create or refine runbooks, incident command frameworks, and severity classification guides

Requirements

Skilled in interpreting logs, metrics, and traces to assist in identifying root causes during live incidents
Proficient in tools such as Datadog, Splunk, New Relic, or similar platforms
Effectively leverages artificial intelligence (AI) and machine learning (ML) tools to automate, optimize, and enhance daily engineering and incident response tasks
Ability to distill complex technical issues into concise, business-relevant summaries for senior leadership
Strong attention to detail in validating incident data and identifying trends or gaps in response
Understanding full-stack systems, CI/CD pipelines, caching, scaling, and cloud-native infrastructure
Capable of calculating and interpreting key metrics like MTTA (Mean Time to Acknowledge) and MTTR (Mean Time to Resolve)

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementtroubleshootinglog interpretationmetrics analysisroot cause analysisAI toolsmachine learning toolsfull-stack systemsCI/CD pipelinescloud-native infrastructure

Soft Skills

communicationattention to detailanalytical thinkingproblem-solvingcollaboration