Cox Enterprises

Senior Manager, Fleet Client Services

Cox Enterprises

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • Virginia • United States

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Salary

💰 $87,200 - $130,800 per year

Job Level

Senior

About the role

  • Lead and provide direction for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
  • Maintain positive relationships with all site/market customers and internal business leaders.
  • Manage and grow a portfolio of Fleet Maintenance clients in a high-volume market.
  • Responsible for client retention and expansion, ensuring high technician efficiency and client satisfaction.
  • Act as a manager-level escalation point for complex customer issues and make decisions to ensure measurable results from the product.

Requirements

  • Bachelor’s degree in a related discipline and 8 years or more experience in a related field.
  • Minimum 3 years in a management/leadership role.
  • Safe drivers needed, valid driver’s license required.
  • Proven track record of successfully building relationships, consulting and selling value added service solutions.
  • Adaptable, results oriented and proven ability to meet and exceed sales targets.
  • Consistency drives results through influencing with analytical support.
Benefits
  • The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations.
  • Seven paid holidays throughout the calendar year.
  • Up to 160 hours of paid wellness annually for their own wellness or that of family members.
  • Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
  • Health care insurance (medical, dental, vision).
  • Retirement planning (401(k)).
  • Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client retentionportfolio managementoperational efficiencystaffing optimizationcustomer servicesales targetsanalytical support
Soft Skills
leadershiprelationship buildingadaptabilityresults orientedconsultinginfluencing
Certifications
Bachelor’s degreevalid driver’s license