Fixed Operations Performance Manager
Cox Enterprises
full-time
Posted on:
Location Type: Hybrid
Location: Arizona, Kansas, New York, Oklahoma, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $80,500 - $120,700 per year
Job Level
Mid-LevelSenior
About the role
- Serve as a strategic partner to automotive dealerships, leveraging your hands-on dealership experience to drive adoption and performance of Cox Automotive solutions.
- Evaluate dealership operations and align product usage with dealer goals, focusing on efficiency, profitability, and customer satisfaction.
- Establish a regular cadence of in-store and virtual engagements to assess performance, identify gaps, and implement process improvements.
- Apply your fixed ops expertise to optimize service lane operations using Xtime and related tools.
- Identify upsell opportunities by understanding dealership pain points and recommending relevant solutions.
- Collaborate closely with sales and product teams to ensure seamless integration of new offerings into dealership workflows.
- Proactively manage at-risk accounts using a consultative, data-driven approach to retain and grow relationships.
- Stay current on product updates and enhancements and communicate their value in the context of dealership operations.
Requirements
- Bachelor’s degree in a related discipline and 6 years’ experience in a related field.
- The right candidate could also have a different combination, such as a master’s degree and 4 years’ experience; a Ph.D. and 1 year of experience; or 10 years’ experience in a related field.
- Safe drivers needed; valid driver's license required.
- 2+ years managing a fixed operations department or equivalent experience in a retail automotive dealership preferred.
- Deep understanding of dealership operations, including service, parts, and F&I.
- Proven ability to influence dealership personnel at all levels—from service advisors to general managers.
- Proficient in Salesforce, Microsoft Office, and virtual collaboration tools.
- Strong communication and listening skills, with the ability to uncover operational challenges and propose impactful solutions.
Benefits
- A competitive salary and top-notch bonus/incentive plans.
- Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
- Comprehensive healthcare benefits, with multiple options for individuals and families.
- Generous 401(k) retirement plans with company match.
- Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
- Professional development and continuing education opportunities.
- Access to financial wellness/planning resources.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fixed operations managementdealership operationsprocess improvementupsellingdata-driven approachcustomer satisfactionefficiency optimizationperformance assessmentconsultative selling
Soft skills
communication skillslistening skillsinfluencing skillsrelationship managementcollaborationproblem-solving