Customer Training Specialist
Covetrus
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Nevada, Oklahoma • 🇺🇸 United States
Visit company websiteSalary
💰 $46,400 - $61,800 per year
Job Level
Junior
Tech Stack
ServiceNow
About the role
- Deliver customer’s technology training engagements from start to finish using prepared curriculum on identified topics.
- Solicit buy-in from customer & drive technology adoption.
- Conduct online training sessions covering system functionality and best practices for customers in the process of adopting new technology.
- Guide customers through their training plan, e.g. leveraging self-service options, providing pre and post training documentation.
- Collaborate closely with customers and their teams to ensure satisfaction & develop proficiency in our technology solutions.
- Assist with technology solutions configurations and setup based on established standard procedures.
- Support customers’ review of data converted from other systems when applicable and work with cross-functional teams to identify and correct identified data conversion issues.
- Own the execution of the training plan, schedule sessions, webinars and follow-ups as needed.
- Develop trusting and collaborative relationships with assigned customers through effective and proactive communication, empathetic teaching, and product adoption efficiency.
- Collaborate cross-functionally with sales, customer success, technology, support and data conversion, to ensure customers have all they need to complete their onboarding journey.
- Document and track training activities and progress within the internal CRM / Project Management system.
- Collaborate with the customer training team on curriculum improvements and content development to increase effectiveness of training program.
- Foster a culture of organizational and compliance readiness.
- Participate in special projects and perform other duties as required.
Requirements
- 4-year degree in a related discipline or equivalent experience in a customer-facing role.
- Minimum 1 year of experience in customer-facing role, preferably customer training or implementation of products or services, customer support/service or similar role.
- Experience with Salesforce, ServiceNow, ZenDesk, or similar tools preferred.
- Proficiency with Microsoft O365 suite.
- Technology / SaaS experience preferred.
Benefits
- 401k savings & company match
- Paid time off
- Paid holidays
- Maternity leave
- Parental leave
- Military leave
- Other leaves of absence
- Health, dental, and vision benefits
- Health savings accounts
- Flexible spending accounts
- Life & disability benefits
- Identity theft protection
- Pet insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
technology trainingdata conversioncurriculum developmenttechnology adoptioncustomer onboardingtraining plan executionsystem functionalitybest practicesconfigurationdocumentation
Soft skills
communicationcollaborationempathycustomer satisfactionrelationship buildingproactiveorganizational readinessproblem-solvingtrust buildingadaptability