Customer Success Manager

• Support the customer onboarding process, ensuring a smooth transition from sales to implementation
• Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively
• Proactively monitor customer health and satisfaction through regular check-ins
• Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement
• Guide customers in adopting new features and capabilities of our product
• Provide recommendations to optimize usage, improve processes, and achieve better outcomes
• Work closely with Sales, Engineering, Marketing, and Product teams to address customer needs and feedback
• Identify opportunities for expanding the scope of customer engagements, including cross-sell and upsell opportunities
• Ensure customers are aware of additional features or services that may benefit their business
• Act as the voice of the customer within the organization, ensuring that their needs and concerns are heard and addressed
• Develop customer case studies, testimonials, and references to showcase the success of our solutions

Customer Success Specialist

Customer Success Specialist

Client Experience Manager, Transfers

Customer Success Specialist

Head of Customer Success – VP Level

Customer Success Manager