Operations

• Monitor daily orders to ensure successful acceptance by marketplace partners, identifying and resolving any discrepancies or issues
• Troubleshoot and resolve operational challenges such as rejected orders, cancellations, order recovery, returns, and payment-related issues
• Act as the first point of contact for store production issues, ensuring timely escalation and collaboration with IT or relevant personnel to address system problems
• Manage the B2C support mailbox, responding to external inquiries (partners and customers) and internal team requests efficiently and professionally
• Provide timely and effective support to partners in processing orders, RMAs, and requests for additional information, ensuring smooth fulfillment and order management
• Respond to customer inquiries regarding product requests, order status, and general support needs
• Foster positive relationships with customers to enhance satisfaction and loyalty
• Conduct analysis on rejected orders to identify trends, root causes, and areas for improvement
• Collaborate with team members, partners, and management to ensure alignment on operational priorities

EMEA Operations Specialist

Clin Ops Specialist – FSP

Senior Clinical Operations Specialist – FSP