Business Analyst

• Analyze and document business processes reliant on EDI workflows; identify opportunities for automation and enhancement.
• Translate business requirements into functional specifications for EDI integrations utilizing Cleo Integration Cloud (CIC) and ERP systems.
• Collaborate with cross-functional teams (order management, finance, logistics, customer service) to ensure that integrated process flows align with operational goals.
• Lead business process mapping and gap analysis to ensure internal systems meet external partner requirements.
• Act as the business process expert in integration projects involving ERP systems (SAP, NetSuite, Oracle, Microsoft Dynamics).
• Ensure data integrity and compliance between Cleo-integrated systems and core business applications.
• Monitor, troubleshoot, and continuously improve EDI processes to minimize errors, delays, and manual interventions.
• Maintain comprehensive documentation of business workflows, EDI mappings, partner specifications, and exception handling procedures.
• Collaborate with IT and business leaders to assess the impact of requirement changes on operational workflows and key performance indicators (KPIs).

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