• Addresses customer support calls for Empower related problems, providing call resolution
• Provide excellent customer service to end users by communicating all stages of progress in resolution of the reported problem
• Credential setup and modifications for users in Empower System
• Research, resolve these inquiries related to loan level issues.

Requirements

Associate’s degree/Vocational or Technical School Preferred in computer science, computer information systems or equivalent years of experience
Empower/ICE support related experience preferred
Ability to support Windows and Apple systems
Experience utilizing remote control software to troubleshoot and resolve Empower support issues
Ability to work within all levels of the organization
Strong interpersonal and communication skills
Excellent troubleshooting and problem-solving skills
Ability to prioritize tasks in a fast-moving environment

🔍 ATS Optimization Keywords
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Hard Skills

troubleshooting
problem-solving
credential setup
remote control software
Windows support
Apple systems support

Soft Skills

customer service
communication
interpersonal skills
task prioritization

Certifications & Qualifications

Associate’s degree
Vocational or Technical School

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