Customer Success Manager

• Provide timely and efficient application and basic technical support to existing customers via phone, web, or email
• Multi-task in a fast-paced environment, set priorities within time constraints, and complete assigned tasks on time
• Learn and retain knowledge quickly; problem solving and troubleshooting skills are a must
• Deliver courteous and professional message with the ability to deliver an A+ customer experience
• Provide basic training to customers on installed products
• Call case management may require work outside normal business hours
• Participation in afterhours support on-call program
• Other duties as needed

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