Software Engineer

• Direct Engineering teams to ensure process efficiency, effective resource allocation, product quality, and achievement of milestones and deadlines.
• Identify and track metrics that can be used to ensure quality objectives are met and recommend process improvements.
• Conduct the team's performance management and foster a culture of operational excellence
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Own, maintain and improve the existing Convoso software services, APIs, and web applications. Provide feedback in design reviews and code reviews. Continuously improve the team's technical expertise and product knowledge.
• Work with Product Management and Business Analyst to understand and plan for future product release requirements and to ensure the promotion of new features and product value.
• Lead, grow, and coach the engineering team, support their career growth, and ensure they are connected to the outcomes and purpose of their work.
• Work closely with tech leads and Engineering teams to leverage best practices across multiple product lines.
• Fully engage and contribute to engineering leadership to drive best practices in software development, testing, improvement of production deployment, and knowledge sharing effort.
• Meet with customers and other stakeholders to discuss their technical issues and requirements.
• Determine and recommend methods to streamline and improve development processes and procedures.
• Speak externally regarding the Company's technology and product-specific topics.
• May lead Sustaining Engineering teams.
• Determine critical priorities and monitor and control the activities and performance of staff to achieve objectives.
• Ensure staff understands corporate policies and procedures.
• Ensure appropriately qualified and/or experienced personnel are recruited and trained.
• Communicate frequently with equivalent level managers or senior outside contacts concerning projects, operational decisions, or commitments.
• Assist executive-level personnel with corporate projects/initiatives as required.
• Handle escalations and all higher-level management issues.
• If asked to be a core team member, perform the following additional responsibilities:
• Participate in product planning throughout the product life cycle
• Conduct technical/function reviews for their function
• Engage with extended team members as needed
• Contribute and execute with excellence their component of the Integrated Business Plan, Integrated Project Plan, and the Integrated Launch Plan
• Accountable for the business success of the project
• Resolve product and process issues
• Effectively communicate throughout and across the organizations at all levels (peers, subordinates, management, executives)
• Collaborate with QA:
• Keep them humming with continuous QA
• Help them understand the test cases and expected functionality
• Assist them with hard to reproduce issues.
• Offer assistance in estimating the QA effort.
• Collaborate with DevOps:
• Understand hardware requirements and constraints
• Ensure the two teams do not bottleneck each other during cross-departmental projects
• Understand how the engineering project fits into the broader technology environment and ensure DevOps is prepared to support engineering projects.
• Collaborate with Product:
• Provide research time and technical details for PRDs completion
• Identify edge cases
• Identify roadblocks, 3rd party dependencies and plan accordingly
• Collaborate with CS:
• Ensure timely replies to their issues and concerns
• Keep them updated on the status

Director of Engineering

Qlik Developer

Frontend Software Engineer III

Backend Software Engineer III

Lead Software Engineer

Senior Software Development Engineer – AS400/IBMi