Technical Project Manager

• Own and drive key delivery KPIs including revenue targets, utilization, cycle time, CSAT, budgets, and profitability.
• Lead both project management and technical onboarding activities for customer implementations across the Message Broadcast product suite.
• Gather requirements, translate them into actionable deliverables, and collaborate with internal technical teams.
• Work directly with Implementation Specialists, architects, developers, Cloud Ops, and QA to deliver high-quality solutions on time, in scope, and within budget.
• Identify, manage, and escalate risks, issues, dependencies, and impediments.
• Manage customer project plans, SOWs, scope, budgets, revenue recognition, resource allocation, and acceptance of deliverables using a PSA tool.
• Review/approve timesheets and ensure accurate project tracking.
• Control scope changes and partner with Sales on change requests and project documentation.
• Break down project requirements and produce high-level estimates for various project types.

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