Enrollment Coordinator, Bilingual – Spanish
Conversio Health
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $19 - $22 per hour
Job Level
Mid-LevelSenior
About the role
- Onboarding a Patient into Conversio Program (Opting them into service)
- Outbound communication using system generated enrollment files, while adhering to specific plan requirements, company policy, and documentation
- Inbound Calls adhering to specific plan requirements, company policy, and documentation
- Communicate with new patient using referral to welcome them to Conversio Family
- Responding to inbound voicemails and emails for enrollment/intake team
- Prescription follow-up and request medical records with providers offices as needed or required
- Courtesy calls to patients to follow up on additional items needed to process shipment
- Act as liaison between patients, representatives, and providers to request prescriptions on patient’s behalf
- Ensure that intake documentation was done timely to successfully service the patient after initial onboarding and order shipped successfully to the patient
- Participate in ongoing in-services and department meetings as requested by management
- Identify, resolve, and document any patient problems and/or complaints notifying management as required
- Maintain open communication channels between management, coworkers, and contracted vendors
- Observe confidentiality with all patients, staff, and management
Requirements
- High school diploma or general education degree (GED)
- Three years of related experience and/or training; or equivalent combination of education and experience required
- Bilingual (Spanish)
- Excellent computer and office systems skills including all MS Office applications (Word, Excel, Outlook, PowerPoint)
- Exceptional oral and written skills
- Ability to multi-task possessing strong attention to detail and accuracy
- Excellent interpersonal skills
- Maintain consistent and high level of quality service to our patients
- Self-starter with excellent interpersonal and communication skills with a talent for consumer engagement
- Ability and desire to work in a highly productive, metrics driven, service environment
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Long- and short-term disability insurance
- Life Insurance
- 401k matching
- Paid time off
- Career advancement opportunities within the company
- Collaborative and inclusive work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
computer skillsoffice systems skillsMS OfficeWordExcelOutlookPowerPointbilingualdocumentationenrollment
Soft skills
oral skillswritten skillsattention to detailinterpersonal skillscommunication skillsmulti-taskingself-starterconsumer engagementquality serviceproblem-solving
Certifications
high school diplomaGED