Program Manager

• Own the program in supporting CTCs management of projects across the Americas from process, execution, delivery, and reporting perspective.
• Support the regional operation teams and local project managers from each build to ensure the installation and commissioning meets the customers’ standards/requirements.
• Provide oversight and responsibility for management of the portfolio of projects executed and managed by Convergint team.
• Act as the primary point of contact to clients for resolution of project and operational issues,
• Perform periodic project and program reviews, making recommendations for improvement and marshalling the implementation of those recommendations.
• Actively participate in sequencing projects, adjusting timelines, and modifying scope documents to achieve program objectives.
• Drive consistency in communications and documentation with the customer(s) and within the account.
• Oversee the full life cycle of data center projects from design and build through completion from the program management perspective.
• Develop and execute a service/support plan for a data center customer across the company.
• Work as part of a core account team that’s responsible for account success, which is measured by overall customer satisfaction, financial performance, and account growth.

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