Inside Sales Specialist
Convatec
full-time
Posted on:
Location Type: Hybrid
Location: Runcorn • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Engage directly with End Users and Healthcare Professionals to provide expert guidance on Convatec solutions.
- Achieve agreed Key Performance Indicators (KPIs), including Convatec new customer starts (NCS) and Net Promoter Score (NPS).
- Conduct follow-ups with End Users to discuss products and services, applying solution-based selling techniques to facilitate conversions to Convatec offerings.
- Generate new sales opportunities through inbound and outbound calls, email, and Live Chat channels.
- Demonstrate awareness of wound, stoma, and continence conditions, offering tailored product recommendations that meet individual customer needs.
- Drive personal performance by embodying Convatec’s values and consistently meeting sales KPIs.
- Effectively manage workload and maintain an up-to-date sales pipeline while delivering world-class service to End Users.
- Stay informed about new products and services to ensure accurate and current information is shared with customers.
- Use databases proficiently to capture essential customer information and identify further opportunities through data insights.
- Adhere to departmental Standard Operating Procedures (SOPs), understanding the rationale behind them and actively seeking opportunities for continuous improvement.
Requirements
- Proven track record in a Sales Role
- Experience of recognising sales opportunities
Benefits
- Hybrid working 3 days per week in the office
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
solution-based sellingsales pipeline managementcustomer relationship managementdata insightsKey Performance Indicators (KPIs)Net Promoter Score (NPS)sales opportunity recognition
Soft skills
interpersonal communicationcustomer serviceworkload managementperformance-drivenadaptability