Business Systems Analyst
Zendesk
ERP
Project Operations Executive
Control Risks
contract
Posted on:
Origin: • 🇦🇺 Australia
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ERPSwift
About the role
- Conduct all operational activities associated to project lifecycle, including project set-up, work in progress and invoicing.
- Monitor and drive the timely and accurate submission of costs and time and expenses by consultants.
- Proactively anticipate and address any potential obstacles to invoicing, working with service delivery teams and client points of contact to resolve.
- Monitor and manage all projects that are operating with outstanding information and act to mitigate and resolve.
- Work with finance to review draft income forecast, costs and accruals acting to address issues prior to final agreement from directors and project managers.
- Identify and act to resolve issues with and exceptions to, standard processes or procedures, systems errors and data issues.
- Maintain strong relationships with internal stakeholders to facilitate efficient project data exchange and actively participate in stakeholder meetings providing accurate project status updates.
- Develop a detailed understanding of administrative contractual requirements for client projects, specifically those that have a direct impact on project lifecycle administration.
- Ensure client invoices adhere to, and are compliant with, all contractual and administrative requirements to enable payment within the agreed terms.
- Build and maintain relationships with key points of contact in client organisations to facilitate an effective and efficient invoicing process.
- Document client-specific project processes to support a clear understanding and to develop resilience across the team.
- Work closely with internal teams to ensure client on-boarding procedures are followed to enable ease of transaction with the client.
- Actively contribute to discussions to find improved and efficient ways of working.
Requirements
- Similar experience in an operations administration role.
- Ability to quickly assimilate and understand information and recognise what action is required
- Ability to identify problems, understand the complete impact of them and see challenges through to a conclusion.
- Ability to demonstrate commercial acumen in everyday transactions.
- Confident communicator with the ability to establish effective relationships with internal and external stakeholders.
- Excellent organisational and prioritising skills, with an exceptional eye for detail.
- Resilient and adaptable in a dynamic environment.
- Prior experience of communication with clients/customers. (Preferred)
- Strong IT skills with experience of MS Dynamics 365 or similar ERP. (Preferred)
