Customer Success Manager

• Full ownership of the entire customer lifecycle: from handover by the sales team through structured onboarding to long-term customer retention
• Conducting training sessions, activation initiatives, and regular strategy meetings
• Ongoing support and active problem-solving for day-to-day challenges
• Continuously developing customer relationships through tailored consulting and optimization of product usage
• Independent responsibility for upselling and cross-selling within your customer portfolio
• Building sustainable relationships with relevant stakeholders on the client side
• Communicating customer feedback to internal teams for product improvement
• Contributing to the optimization and scaling of our customer success processes

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