Technical Account Manager

• Building strong client relationships as a trusted advisor and focusing on retention, renewals, and expansion opportunities
• Driving collaboration with Product, Engineering, and Sales teams to deliver seamless solutions
• Maintaining technical expertise on our product offerings to help clients optimize their use of our services
• Managing escalations and resolving complex technical challenges with a proactive approach
• Continuously improving TAM processes for enhanced efficiency and customer satisfaction
• Supporting pre-sales efforts and assisting with solution architecture and service agreements
• Providing feedback to inform product development and future enhancements

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