Support Engineer

• Provide first-line technical support to all employees globally via our ticketing system, ensuring timely and effective resolution of IT issues.
• Manage and troubleshoot hardware and software issues
• Assist with onboarding and off-boarding processes, including setting up and configuring new employee workstations and accounts.
• Maintain IT inventory for the US scope, including hardware, software licenses, and peripherals.
• Collaborate with senior IT team members to escalate complex issues and contribute to larger IT projects.
• Document IT procedures, solutions, and best practices.
• Participate in IT training sessions and continuous learning to stay updated with new technologies and industry trends.
• Perform routine IT maintenance tasks, such as system updates and backups.

IT Support Engineer

Senior IT Support Analyst

eFX Systems Support Analyst

IT Support Engineer

Underwriting Support Technician