Constant Contact

Creative Director, Design System

Constant Contact

full-time

Posted on:

Location Type: Hybrid

Location: Waltham • Massachusetts • 🇺🇸 United States

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Salary

💰 $172,400 - $215,000 per year

Job Level

Lead

About the role

  • Lead and own the strategic discovery research roadmap for your product domain. Proactively plan and execute studies specifically designed to identify fundamental customer problems and emergent opportunities for the product experience, ensuring alignment with target audience intent and core needs.
  • Design, conduct, and analyze a broad range of studies using a robust, mixed-methods approach (e.g., in-depth interviews, ethnography, longitudinal studies, complex surveys, and telemetry analysis).
  • Transform complex, multi-layered data into clear, concise, and compelling strategic artifacts (e.g., updated personas, intent-driven journey maps, and opportunity frameworks) that clearly articulate where and why the product strategy should pivot or accelerate.
  • Partner closely with Principal Designers, Product Leads, and Engineering Leaders to ensure research findings are effectively integrated into the long-term product strategy and directly influence prioritization and investment decisions.
  • Lead initiatives to enable and train cross-functional partners on best practices for conducting effective, lightweight research, acting as a methodological consultant for embedded teams.
  • Ensure all research activities adhere to ethical guidelines, data privacy regulations (GDPR/CCPA), and internal best practices.
  • Ensure speed, quality, and impact. Define what it means to work AI-natively across research internally and for our customers. Stay up to date on the latest AI-based research techniques and tools.

Requirements

  • 5+ years of dedicated experience as a User Experience Researcher, Design Researcher, or Applied Researcher, preferably in a complex SaaS or software environment.
  • Deep expertise in planning and executing a wide range of qualitative and quantitative research methods, with proven ability to select the right methodology to uncover strategic intent and latent needs.
  • Significant experience designing research for integrated workflow tools and SaaS platforms, with a clear understanding of the small business user journey.
  • Proven ability to synthesize insights from various sources (user interviews, behavioral metrics, market data) to build a holistic understanding of customer behavior and identify strategic patterns.
  • Exceptional storytelling and presentation skills, with a track record of clearly communicating complex research findings and their strategic business implications to executive stakeholders.
  • Master's degree in Human-Computer Interaction (HCI), Psychology, Anthropology, Sociology, Information Science, or a related field (or equivalent practical experience).
Benefits
  • A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
  • We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
  • Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
  • You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
user experience researchdesign researchapplied researchqualitative research methodsquantitative research methodsdata analysismixed-methods approachtelemetry analysisjourney mappingAI-based research techniques
Soft skills
storytellingpresentation skillscommunicationcollaborationstrategic thinkingproblem-solvingtrainingconsultingadaptabilityleadership
Certifications
Master's degree in Human-Computer InteractionMaster's degree in PsychologyMaster's degree in AnthropologyMaster's degree in SociologyMaster's degree in Information Science