Technical Support Engineer
confovis
full-time
Posted on:
Location Type: Office
Location: Jena • 🇩🇪 Germany
Visit company websiteJob Level
Mid-LevelSenior
About the role
- First point of contact for error reports, non-conformities and other challenges during the production and commissioning of complex optoelectronic devices.
- Perform installations, acceptance tests, upgrades and maintenance on in-house equipment.
- Troubleshoot, diagnose and resolve complex hardware and software technical issues of varying scope and complexity.
- Collect, evaluate and communicate potential improvements to product development.
- Organize workflows in production.
- Use and develop interactive work instructions.
Requirements
- Bachelor’s degree in engineering, electrical engineering, mechanical engineering or a related field.
- 5+ years’ experience in technical customer support, technical sales or device assembly in mechanical engineering, optics, or electrical engineering industries—preferably in the semiconductor sector.
- Self-directed, structured working style with strong coordination and communication skills.
- High sense of responsibility.
- Manual dexterity, strong quality awareness and a sense of order.
- Proficient with common IT systems.
Benefits
- Autonomy: Engaging tasks with ample scope to develop and implement your own ideas.
- Career development: Excellent growth opportunities in a growing company.
- Innovative environment: Work in a high-tech company that values agile teamwork and open communication.
- Training: Take advantage of personalized training and development opportunities to advance your career and expertise.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingdiagnosingresolving technical issuesinstallationsacceptance testsupgradesmaintenanceproduct development improvementsinteractive work instructionsdevice assembly
Soft skills
self-directedstructured working stylestrong coordinationcommunication skillshigh sense of responsibilitymanual dexteritystrong quality awarenesssense of order
Certifications
Bachelor’s degree in engineeringBachelor’s degree in electrical engineeringBachelor’s degree in mechanical engineering