Systems Engineer

• Be a major team contributor on our team of Zendesk wizards
• Partner with multiple business partners throughout the company to gather, refine, and translate needs into clear, actionable goals and requirements; from small enhancements to cross functional projects.
• Understand the Support team’s tickets’ lifecycles and related workflows.
• Be the point person who triages our system team’s backlog with a keen eye on both “keep the lights on” activities and enhancements with strategic alignment and impact, building and maintaining an actionable roadmap.
• Configure, automate, and optimize Zendesk to meet business needs and deliver magical experiences both as a hands-on admin and as a team member who can rally with our other Zendesk experts to deliver results.
• Communicate progress, wins, and challenges clearly to stakeholders at every level.
• Design thoughtful, end-to-end solutions with customer experience (internal and external) front and center.
• Participate in existing feedback loops to align execution with real-world needs.
• Navigate competing priorities and stakeholder expectations.

Senior Business Systems Analyst – Zendesk

Principal System Engineer