Implementation Specialist

• Lead complex, enterprise-grade implementations end-to-end - from discovery to configuration, rollout, and optimisation.
• Translate business processes into scalable, automated Gatekeeper workflows, embedding LuminIQ’s AI and analytics capabilities.
• Design measurable success criteria (TTFV, ROI, adoption rates, renewal risk) and report progress through data-led insights.
• Partner closely with Account Directors and Technical Account Managers to ensure seamless delivery and post-go-live health.
• Facilitate solution design workshops and executive-level reviews that align technical outcomes to strategic objectives.
• Create AI prompt frameworks and scalable automations that improve process efficiency and user experience.
• Analyse customer data, translating metrics into business value (ROI, savings, and utilisation).
• Support the continuous evolution of Gatekeeper’s AI capabilities through product feedback and pilot projects.
• Identify opportunities for expansion (upsell/cross-sell) by recognising patterns in usage, AI adoption, and business impact.
• Collaborate with Product to share customer insights and shape platform evolution.
• Act as a bridge between customer needs and Gatekeeper’s technical roadmap, influencing improvements that scale value.
• Regularly review and refine delivery methodologies to reduce implementation time, risk, and effort.
• Stay at the forefront of AI, SaaS delivery, and automation trends, continuously experimenting and sharing learning.

Senior Implementation Consultant

Senior Implementation Manager

Training & Implementation Specialist

Implementation Consultant

Financial Implementation Consultant, French Speaking

Implementation Consultant, French Speaking