Senior IT Support Engineer
Motive
CloudFirewallsJamfMacOS
Technical Support Engineer
Conduktor
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ApacheDistributed SystemsJavaKafkaKubernetesScala
About the role
- Investigating and resolving technical issues with our product for our customers, escalating complex cases when necessary
- Implementing fixes for issues, working alongside product engineering where necessary
- Proactively identifying and implementing features across our platform to increase the ability for customers and our support engineers to effectively identify and resolve problems
- Identifying and communicating customer feedback to relevant internal teams, helping to shape product improvements
- Meeting and exceeding key performance metrics, including response times and customer satisfaction scores
- Collaborating with other support team members to continuously refine support processes and enhance the overall customer experience
Requirements
- Proven experience in a technical support role, in a start-up or scale-up environment
- Strong troubleshooting skills, with the ability to diagnose and resolve complex technical issues efficiently
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Comfortable working in a fast-growing startup environment where adaptability and initiative are key
- A customer-first mindset with a passion for delivering exceptional support experiences
- Please have working knowledge in one or more of these areas:
- - Apache Kafka, distributed systems, or modern data streaming technologies
- - Administering and troubleshooting Kubernetes environments
- - Coding in one or more JVM language (e.g. Java, Scala)
Benefits
- Stock options
- 15 days PTO + public holidays
- Top-tier private health insurance package
- Learning and development allowance
- Employee referral program
- ClassPass membership
- Company-wide events and team socials
- Our office is dog friendly!
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingApache Kafkadistributed systemsdata streaming technologiesKubernetesJavaScala
Soft skills
communicationadaptabilityinitiativecustomer-first mindsetproblem-solving
