Customer Support

• Provide quality customer service in the KanCare Contact Center
• Gather thorough documentation and enter information into various systems
• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answer questions about the eligibility process and provide general program information for Family Medical and E&D/LTC Programs
• Respond to calls courteously, accurately, and concisely
• Provide a high-quality customer service and focus on the accuracy of information provided
• Evaluate information received through a phone contact and ask appropriate follow-up questions, solicit additional information, and evaluate the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary

Customer Care Associate – Medicaid Call Center

Scholarship Programs Support Specialist

Bilingual Customer Service Desk Agent – English, Spanish

Advanced Application Support Specialist

Healthcare Customer Service Representative

Customer Service Support Representative – Client Billing