Collections

• Collect payments on overdue accounts and locate debtors to make collection arrangements.
• Outbound collection calls on accounts from 16 – 180 days delinquent (Predictive Dialer and/or manual)
• Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
• Receives payments over the phone via Credit Card or check
• Document customer accounts in an accurate and timely manner
• Sending letters, statements, and payment histories
• Handling customer complaints and resolution paperwork
• Maintain and achieve monthly goals
• Able to react to change productively and handle other tasks as assigned

Collections Representative

Commercial Collections Supervisor

Collections Representative, Bilingual

Collections Representative